terms & conditions

Before You Book

We want your experience with us to be straightforward and comfortable from the start.

These terms are here to explain how appointments, payments, and treatment work at the clinic - so there are no surprises.

Our Services

We offer a range of treatments tailored to your individual needs, including:

  • Chiropractic care

  • Sports massage

  • Diagnostic ultrasound

  • Shockwave therapy

  • Acupuncture / dry needling

We’ll always explain your options clearly before starting any treatment.

Booking an Appointment

You can book an appointment in a way that suits you:

  • By phone

  • By email

  • Through our website

  • Via our online booking system (Cliniko)

Cancellations & Missed Appointments

We understand that plans change.

If you need to cancel or reschedule, we ask for at least 24 hours’ notice.

  • Less than 24 hours’ notice: 50% of the appointment fee will be charged

  • Missed appointments: 100% of the appointment fee will be charged

This helps us manage our time and offer appointments to other patients.

Payment

Payment is taken at the end of your appointment.

We accept:

  • Card payments

  • Bank transfer (BACS)

  • Cash

All card payments are processed securely through our payment systems.

Your Treatment

Before treatment begins, we will:

  • Carry out an assessment

  • Talk through your concerns and medical history

  • Explain your treatment options clearly

We’ll always make sure you’re comfortable with the plan before proceeding.

You’re free to ask questions at any time, and you can choose to stop treatment whenever you wish.

Results & Expectations

Everyone responds to treatment differently.

Our aim is to support your movement, comfort, and overall wellbeing - but we can’t guarantee specific outcomes.

If needed, we may suggest further care or refer you to another healthcare professional.

Your Responsibility

To help us provide the best care, we ask that you:

  • Provide accurate and up-to-date health information

  • Let us know about any changes in your condition

  • Follow any advice or recommendations where appropriate

Under 18s

We treat patients of all ages at the clinic.

  • Patients under 16 must be accompanied by a parent, guardian, or chaperone during treatment

  • Consent must be provided by a parent or guardian where appropriate

Safety & Liability

We take every reasonable step to provide safe and appropriate care.

However, we cannot be responsible for:

  • Issues arising from incomplete or inaccurate information

  • Failure to follow advice or recommendations

  • Outcomes outside of our control

Changes to These Terms

We may update these terms from time to time.

Any updates will be reflected on this page.

If You Have Any Questions

If anything here isn’t clear, get in touch with us, we’re always happy to help.