Privacy policy

We take your privacy seriously.

As a healthcare clinic, we handle personal and health information every day - and it’s important to us that you understand what we collect, why we collect it and how it’s looked after.

If you ever have questions, you’re always welcome to get in touch.

Who We Are

Highcliffe Chiropractic Clinic
415D Lymington Rd
Highcliffe
Christchurch
BH23 5EN

hello@highcliffechiropractic.co.uk
01425 277866

The Information We Collect

To provide safe and effective care, we need to collect some personal information.

This may include:

  • Your name, address, phone number and email

  • Date of birth

  • Appointment and treatment history

  • Health and medical information

  • Payment and invoice records

  • Basic website usage data (such as how people use our site)

Some of this - particularly your health information - is considered sensitive. We treat it with extra care.

Why We Collect It

We only collect what we need, and we use it to:

  • Provide your treatment safely and appropriately

  • Understand your condition and medical history

  • Manage appointments and communication

  • Keep accurate clinical records

  • Process payments

  • Send newsletters (only if you’ve asked to receive them)

  • Improve how our website works

A Note on Health Information

Because we are a healthcare clinic, we collect information about your health.

This is known as “special category data” under UK GDPR.

We only use this information to:

  • Provide your care

  • Ensure treatment is safe and appropriate

And it is always handled confidentially.

How Your Information Is Stored

We use trusted systems to keep your information secure:

  • Cliniko - patient records and appointments

  • Mailchimp - email newsletters

  • Google Analytics - understanding website use

  • PayPal POS (formally Zettle) - processing card payments

  • Squarespace - website hosting and forms

These providers process data on our behalf and are required to meet data protection standards.

Payments

We do not store your full card details.

Payments are processed securely through third party providers (such as PayPal POS).
They handle your payment information - we simply receive confirmation of payment.

Emails & Newsletters

If you’ve opted in, we may occasionally send you:

  • Clinic updates

  • Helpful health information

You can unsubscribe at any time using the link in our emails.

Cookies (Website Data)

Our website uses cookies to:

  • Help it function properly

  • Understand how it’s used

  • Improve your experience

You can control cookies through your browser settings.

Who We Share Data With

We don’t sell your data, and we don’t share it for marketing purposes.

We only share information where necessary to run the clinic - for example:

  • Booking systems

  • Payment providers

  • Email systems

How Long We Keep Your Data

We keep your records only as long as necessary to:

  • Provide your care

  • Meet legal and regulatory requirements

Healthcare records are typically retained for a number of years in line with professional guidelines.

Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (where appropriate)

  • Restrict how your data is used

  • Withdraw consent for marketing

If you’d like to do any of these, just contact us.

Changes to This Policy

We may update this policy from time to time to reflect changes in how we work or legal requirements.

If You’re Ever Unsure

If anything here isn’t clear, reach out, we’re always happy to explain.