complaints policy

We always aim to provide a high standard of care and a positive experience.

If something hasn’t met your expectations, we want to know. Your feedback helps us understand what’s happened and how we can put things right.

Raising a Concern

Often, the quickest way to resolve something is to mention it at the time or shortly after your appointment.

If you’d prefer to make a more formal complaint, we ask that you do so as soon as possible - ideally within a few days - so we can look into it properly.

You can contact:

• David Allen DC

• Holly Allen DC

You’re also welcome to request an appointment to discuss your concern in person.

When getting in touch, it’s helpful to include as much detail as possible so we can investigate thoroughly.

What Happens Next

Once we receive your complaint, we will:

• Acknowledge it within 2 working days

• Look into the matter carefully

• Provide an explanation or arrange a meeting within 10 working days

Our aim is always to handle concerns promptly, fairly, and with care.

Complaints on Behalf of Someone Else

We take patient confidentiality very seriously.

If someone is raising a complaint on your behalf, we will need written permission from you before we can discuss or investigate the matter.

If You’re Not Satisfied

If your concern hasn’t been resolved, you can refer the matter to the profession’s regulator:

General Chiropractic Council (GCC)
Park House
186 Kennington Park Road
London
SE11 4BT

020 7713 5155
enquiries@gcc-uk.org

Our Approach

We aim to:

• Listen carefully

• Be open and transparent

• Resolve concerns as quickly as possible

• Learn from feedback and improve where we can

We genuinely value feedback - both positive and constructive. It helps us continue to improve and provide the best possible care for our patients.